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The very ultimate guide 2021: What to expect of your property manager?

If you are a real estate investor o single homeowner, selecting a property manager is one of the top 3 decisions that will have long lasting impact on your investment. However your profile is, you’ll want to be exceptionally careful and considerate with your decision, as this person will be a reflection on you to your tenants.

A good property manager is worth their weight in rent money, and a bad one will make you wish you had never heard the word “landlord”.

The following guide can help you to find out how to select the right property manager without having to learn from painful mistakes

  • Trustworthiness

Like every relationship trust comes first.  Your Property Management office will help you protect your investment, provide professional service, minimize your costs, and maximize your income—without interrupting your daily life.

Residential property management can be a difficult business, which is why more investors are leaving their properties in the hands of professional managers.

  • Experience with Your Type of Property

Hire a professional who has experience with the type of property you acquired, single-family homes, multi-families, individually owned condo units and small apartment complexes, commercial, etc. An individual with experience will be able to identify value-add opportunities and help increase your NOI due to their knowledge of rent and expense benchmarks for this type of property.

We manage Regardless of how many rental homes you own, Real Property Management’s strategy is designed to save you money at every stage of the process, so our property management services pay for themselves.

  • Financial and Accounting reporting

The goal of property management services is to maximize your income and minimize your expenses.  To keep track of your income and expenses there is a centralized accounting system.

Make sure that the professional you hire give you all-inclusive accounting and reporting system, backed with itemized statements and tax documentation, keeps all your property management financial information organized in one place, plus easy access to financial reports any time you need, monthly financial statements and end-of-year tax documents.

  • Their Tenant Screening Process

A key to renting success is finding quality tenants to lease your property. The best property managers are ones who screen tenants by credit, background, criminal checks, employment and income verification, rental history checks, as well as sex offender screening. All these thorough screening complies with all applicable laws, including Fair Housing and Fair Credit Reporting Act.

  • Their Turnover Rates and Cost of Vacancy

An empty rental home means profit loss for your rental investment. You may need a company that have the proven processes that will rent your home quickly and encourage your tenants to renew their lease when the time comes.

  • Their Technology Stack

Look for the company that offers a full stack of service integrated with technology. You want a property manager who knows how to leverage the data about your property to make precise and proactive recommendations.

You don’t have to live next door to know what is happening with your property. A trusted rental property management software provides an exclusive online owners portal that allows you access to information about your rental 24 hours a day, seven days a week., wherever you have internet access.

  • Local Knowledge

Despite advances in technology, it is important the company you select to look after your property has “boots on the ground” and can check on the property in-person.

Look for a team that live and work in the area they serve. They must have local understanding of laws, codes, and regulations means your home can earn you money instead of costing you noncompliance fees and penalties.

  • Communication

Communication or people skills is one of the most important things investors look for in anyone representing their interest in a business or property.

Find an office that keeps you informed every step of the way. You want to know when your property is rented, when rent is collected, when a tenant is being evicted, and when maintenance or repairs are needed.

Whether you live around the corner or across the globe, you should be able to stay informed with what is happening. And if you can’t find what you need, your local office must be there to help.

  • Billing Transparency

Having access to information about your property from anywhere in the world. Know the status of your property, view important notifications, access monthly financial statements, and get tax reporting information when you need it. Access photographs, leases, rents, inspection details, maintenance activity and comprehensive financial reports.

  • Availability and Responsiveness

Want to be awoken at 2 a.m. by a tenant claiming their toilet is broken? You never need to wonder or worry what is happening at your property.

You need a PM that dedicates their time to making sure your tenants are happy and your property is being cared for, saving you precious time and preserving your investment. Plus, they must have the knowledge, licensing, and insurance necessary to understand and comply with regulations.

A professional property manager stays connected with tenants 24/7 to help with all their rental property emergencies. They efficiently take care of that need and then update you on the job that was completed.

  • Values Cost-Effectiveness

It is not about eliminating the cost but controlling the cost

The cost of property management is worth the price. Property owners get the highest market rent, avoid common mistakes and place quality tenants faster.

Professionals tend to add value of experience, make sure what clients expect, with no hidden fees or surprises and services.

  • A Long-Term Mindset

It is a marriage.

Make sure they have a long-term mindset because real estate is a long-term play. So, make sure to surround yourself with agents and property managers have the same mindset as you.

Make sure they have your best interest at heart and want to help you accomplish your goals.

  • Verify professional licenses and certifications

Check with your state’s real estate commission to see if a property manager’s real estate broker’s license is current. Any professional affiliations and certifications are a plus.

There are a number of trade organizations that offer certifications upon completion of rigorous training programs, exams, and portfolio and reference reviews:

Members of The National Association of Residential Property Managers (NARPM) generally focus on single-family homes and small residential properties.

Managers who complete their initial training and vetting process receive the Residential Management Professional (RMP) designation.

  • Make sure they have the appropriate insurance

You must confirm that they have appropriate general liability insurance, property casualty insurance, and errors and omissions (E&O) policies. Your property management agreement may also mandate that you have sufficient insurance. Feel free to ask your property manager more about necessary insurance protection.




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When it comes to finding the right property manager for your investment property, you want to know that they stand behind their work and get the job done right – the first time. At Real Property Management we have the expertise, technology, and systems to manage your property the right way. We work hard to optimize your return on investment while preserving your asset and giving you peace of mind. Our highly trained and skilled team works hard so you can be sure your property's management will be Done Right.

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