How do I pay my rent?
The best way to pay your rent is online through the tenant portal. You will have the option to set up automatic recurring payments or simply pay one time. The e-check option is always free. This option sets up an automatic ACH between your bank and ours. Please keep in mind that it may take 3-5 business days for your payment to clear.
Another way to pay is with your credit card. There may be a processing fee for this convenience and it will be displayed prior to paying. The e-check option is always free!
Plus, paying online leads to earning rewards with our partnership with Piñata, a platform that rewards you for paying your rent! You’ll receive rewards just for signing up, including a $25 restaurant gift card, $30 local gift card and access to over 300,000 deals on local and national brands. This experience is completely free for you to use!
Rental Property Residents
Looking for an easier way to pay your rent and submit maintenance requests?
Check out our convenient online tenant portal!
Every Real Property Management tenant who signs a lease with us gets their own online account.
Your secure account is convenient and easy to access. It provides useful features and information to maximize your rental experience.
- Auto Pay rent online
- Request repairs and maintenance
- Give notice to vacate
- Apply for a new rental property
- Access documents, forms and checklists such as your lease and procedures
- Documented communication with the Real Property Management team
There are two ways to request maintenance or repairs.
- Log in to your tenant account and complete a Service Request for maintenance or repairs.
- Call our 24 Hour Maintenance Hotline below to request maintenance.
- If it is an emergency, please call us immediately.
(Note: If the situation involves a serious water leak, locate the main water valve in your rental home and turn it to the off or closed position.)
Before Requesting Maintenance
For faster resolution, review the following list of suggestions before calling maintenance. You can also find helpful maintenance tips and advice in your tenant account.
|Smoke detector won’t work when tested||Monthly check and replace battery. Notify maintenance at once if not working.|
|Smoke detector beeps softly on and off||Check and replace battery.|
|No power to plugs or switches||Check breaker panel or fuse box. Check and reset.|
|Garbage disposal won’t work||Push reset button on disposal or use allen wrench and turn.|
|No hot water||Check thermostat on hot water tank. Is pilot light lit? Check breaker panel or fuses valve closed.|
|Hot water “TOO HOT”||Check thermostat on tank and turn down.|
|Faucet or toilet leaks||Turn off water fixture under sink, toilet at valve and notify maintenance.|
|Toilet plugged||Try plunger. If still plugged call maintenance.|
|Sink plugged||Remove hair from drain|
|Heater not working||Check thermostat. Check button or pilot lights. Furnace covers on correctly? Is pilot light lit? Breaker tripped?|
|Dishwasher won’t drain||Clean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up.|
|Refrigerator too warm or too cold||Check thermostat, set correctly. Front and back grills clean. Clean out drain hole.|
Real Property Management and/or the owner of the rental home you lease are responsible for:
- Ensuring the rental property is clean, safe, and ready for occupancy
- Re-keying all doors leading to the outside for security
- Complying with state and federal laws pertaining to required detectors in the home
- Providing residents with a copy of applicable HOA rules if applicable
Tenant and Owner Responsibilities
As a resident of a rental home managed by Real Property Management, we want you to treat the home as if it were your own and be respectful of your neighbors.
Taking good care of the property also leads to a faster return of your deposit when you move out.
Your lease outlines your full responsibilities however, below are some general responsibilities.
- Set up utilities in your name prior to moving in – electricity, heat, water, gas, trash, etc.
- Keep the property clean and orderly, inside and out
- Care for landscaping and exterior if applicable
- Complete minor and seasonal maintenance – changing light bulbs, furnace filters, refrigerator water filters, and batteries in detectors; maintaining water softener and purification systems, keeping vents clean
- Comply with local, state and Home Owner Association (HOA) property codes, rules and regulations
Contact our office if you would like a referral for a vendor for services listed above.
Some of our rental properties allow pets. Homeowner preferences and insurance policies generally determine what type and how many pets are allowed.
To find a pet friendly rental home, search the available properties and click Amenities and see if the pets are allowed.
Many Real Property Management rental homes allow pets.
We welcome pets in rental homes that allow pets, however, we must ensure tenants are responsible pet owners and respect other residents in the area. Both landlords and tenants should be up-to-date on city ordinances controlling pet ownership and management. The following list of pet ordinances is not exhaustive, but it does cover the main questions pet owners and landlords are likely to have.
Real Property Management’s Pet Restrictions
Each rental home managed by Real Property Management may have unique restrictions for pets depending upon type, number, and size of the pet. In addition, city pet ordinances limit the number of pets per pet owner, with exceptions to newborn pet litters. Most rental properties do not allow certain breeds of dogs including Dobermans, Rottweilers, Chows, and Pitbulls because property liability insurance policies will not cover injury caused by these breeds. Real Property Management tenants who have pets are asked to maintain their own liability insurance in regards to their pets.
General Rules and Regulations
Most cities and counties have pet ordinances which all Real Property Management clients must abide by as pet owners. Below are common ordinances, however check with Animal Control in your local area to make sure you understand and comply with all pet rules and regulations.
Normally, you must register your dog or cat with the city within a certain time frame of acquisition, and the license tag must always be attached to your pet. Most pet licenses need to be renewed periodically.
Most city ordinances require a pet to be kept on a leash at any time the pet is off its owner’s residence, except when in officially designated off-leash city property. Dogs and cats in heat must be kept in a secure enclosure, preventing their exposure to any free-roaming males.
If your dog bites a person or another animal, city pet ordinances usually require you to notify the police or an animal control officer immediately, and not leave the scene until an officer has authorized you to do so. Always assist the victim as needed and give your contact information to the victim.
City pet ordinances also usually require you to control your dog’s barking at all times, both day and night, and the police have the power to impound your dog if it is barking incessantly and you can’t be reached.
Whether by law or not, tenants should always clean up after their pets as a courtesy to others and the surrounding property.
Moving out can be a busy and sometimes stressful time. Real Property Management provides checklists and guides to help make your transition smoother, faster and more organized.
You must give proper notice prior to vacating the property, as outlined in your lease. Real Property Management will conduct a move-out inspection only after all of your personal property has been removed and the property is fully cleaned. We consider you still living at the property until you return the keys (and garage door remote if applicable) to our office. You will not be allowed to re-enter the home after all keys have been turned into the office.
To assist us in making refunds to you promptly, we ask that you review the security deposit section of the Residential Lease Agreement that you signed when you moved in. This will clarify the refund procedure and explain any additional charges which you may incur.
The better the condition of the property when you leave, the faster the deposit can be returned to you, to the forwarding address you provide. If you vacate the property prior to the end of the lease term, you will still be responsible for paying the rent for the remainder of the lease however, we will do our best to try and lease the property.
Resident Move-Out Cleaning Guide Download
Resident Move-Out Checklist Download
Our goal is to maintain positive relationships with both our property owners and tenants, and ensure you are satisfied. If you are pleased with our service, we hope you consider our services again in the future. In addition, we encourage you to email us and offer to post a positive review or provide a testimonial for future marketing use.
Likewise, when you decide to move, buy a home or car, or get a new job, Real Property Management will support you by offering a payment history and providing you a letter of recommendation provided you have paid your rent on time and have taken care of the property.
Apply Online to Rent a Home
If you’re interested in leasing a home from Real Property Management, it is best to first find a property you are interested in renting, then complete the online application.
Find a Rental Home and Apply
- Review the properties available to rent.
- Click on your desired property.
- Click Apply Online.
- Complete the Online Rental Application
- Pay Application Fee (part 2 of the Application).
Free Sign Up
- Pay rent on time, online—then follow the link to register in the Piñata program. It’s FREE!Download the app! You can find the app in the Google Play Store or App Store. When you open the app, choose “Create Piñata account.” For your Piñata login, please use the same email address as the one that is using the online tenant portal.
Follow the set-up instructions and you’ll be all set! For more detailed information, please visit the Piñata Help Center.