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Property Management Hamden, CT: Tips for Better Communication

So, you’ve decided to hire professional property management! Hamden, CT, landlords know that doing so will free up their time, eliminate a lot of hassle, and spare them some headaches, too! When you work with a property manager, you won’t have to personally deal with tenants anymore, which can also be a great relief. But some landlords also might find that though they appreciate the extra help, they still want to be able to know what is going on with their property. At Real Property Management Southern Connecticut, our goal is to constantly communicate with our landlords. We want to make sure you feel connected to your property, even if you live out of state. Paul J. Meyer, founder of the Success Motivation Institute, once said, “Communication – the human connection – is the key to personal and career success.”

When you work with our team, you’ll have access to all the tools you need to feel connected and informed about your property. Here’s what you can expect when you work with our team of experts.

Stay Connected with Your Personal Online Owner Portal

Once you’ve decided to hire Real Property Management Southern Connecticut, you’ll get your personal online owner portal. On the portal, rental owners can find out what’s happening with their properties 24/7 from anywhere in the world. You’ll have access to the following:

  • Financial statements
  • Rents Collected
  • Disbursements
  • Payment History
  • Word Orders
  • Property Photos

We do our best to post updates as soon as possible, so you won’t be waiting around for weeks looking for the latest rent payment to come through.

Property Management Hamden, CT: 24/7 Live Support

Isn’t it frustrating when you call your doctor’s office to make an urgent appointment and a voice recording answers? Or how about when you call to speak to your insurance agency and get put on hold for more than 30 minutes? When this happens, you feel like you’re not important, or that the company you’re calling could care less about helping you. At Real Property Management Southern Connecticut, we never want you to feel like you can’t talk to us. Have a question or concern you need help with? We have a 24/7 hotline where you can contact us day or night. You’ll get to speak to a live person, and we’ll do our best to make it right.

Leasing Updates

When your home is in the middle of the leasing process things can get busy. We’ll give you constant updates on what actions are being taken and what stage your home is currently in, such as:

  1. Marketing: we’ll let you know which websites feature your rental unit and what we’re doing to promote your home.
  2. Calls: we’ll inform you of how many calls we’ve received from prospective tenants wanting to see your property.
  3. Showings: you’ll know when one of our professional real estate agents has scheduled showings of your rental property.
  4. Applications: you’ll have a copy of the application template being given to tenants, and you’ll also get to view the ones that have been completed.

Our team of trained professionals has been extensively trained in all the different aspects of property management. Hamden, CT, landlords can rest easy, knowing that we’re here to talk to you and keep you informed 100% of the time. We’ll also help you with:

  1. Property preparation: It’s important that your home is adequately prepared before it goes on the market. We’ll walk you through each step you need to take to prep your property, including re-keying, cleaning, and inspections.
  2. Rent rates: It’s not always easy to set the right rental rate, especially if you aren’t familiar with the area. Our team members live and work locally, and can help you set a competitive rent rate that will lease your property quicker.
  3. Leasing strategies: We’ll give you advice about the right ways to lease your property, and what features to highlight to tenants.

What Happens When Property Managers Don’t Communicate

You may be thinking to yourself, “A lot of other companies I’ve talked to have promised me they’ll keep me updated and communicate with me. Why should I pay for your comprehensive property management services?”

Good question! Here’s a recent story from The Simple Dollar that illustrates what happens when you trust other property management companies with your rental:

“Vacations in Hawaii and landlording don’t mix,” says Todd Tresidder of Financial Mentor. “On one trip I got news that the SWAT team had surrounded my investment apartment complex. Fortunately, no guns were fired, and the drug dealer went peacefully. It turned out a long-standing, excellent tenant had a grandson temporarily staying with her, and he was a serious bad apple . . . Almost unbelievably, the management company lied through their teeth claiming it never happened–all the while I received threat letters from the city saying I had to clean up my building or they would take it away from me.”

At Real Property Management Southern Connecticut, a lot of our clients have switched over from other property management companies because they were frustrated and exhausted from the lack of communication and sub-par job those other companies were doing. They come to us because our company is backed by more than 25 years of experience and trusted by tens of thousands of property owners nationwide. Here’s a recent testimonial from one of our happy customers:

“We came from another property manager that was a nightmare to deal with. Real Property Management came to the rescue and got our units up to par by coordinating the maintenance as well as getting the units filled with quality tenants. We couldn’t be happier with Real Property Management. If you are thinking of switching property managers, or you are in the market for the first time, Real Property Management is a no-brainer. I know the road of investing in real estate can be a bumpy one at times, but they have made the process smooth sailing for us. Such a breath of fresh air!” – Amy B., Massachusetts

Remember that Communication Goes Both Ways

Communication is a two-way street. At Real Property Management Southern Connecticut, we expect landlords to do their part by expressing their concerns and stating their expectations from the very beginning. We want to know what you hope to gain from your rental investment so we can help you meet those goals.

“I really appreciate the dialog with Real Property Management. With a recent issue, I’ve seen more effort and had more contact with you all over the past 24 hours than I did with the previous company over the past 3-4 years. Huge peace of mind knowing that our townhouse is being properly managed :-). Thank you!” – Kristi S., Colorado

Your peace of mind is important to us at Real Property Management Southern Connecticut. When you work with us, you’ll have access to the following property management services:

  • Streamlined Rent Collections
  • Better Tenant Screening
  • Cost-effective, Reliable Maintenance
  • Your Own Online Owner Portal
  • Centralized Accounting
  • Regular Property Inspections
  • Management Of Tenant Emergencies And Requests
  • Live Support 24/7
  • Leasing Updates
  • Rigorously-trained Staff
  • In-house Legal Counsel And Regulation Expertise

Put our proven process and expertise to the test, and you’ll be happy you did! We are committed to customer satisfaction, and we have the tools and knowledge to help your property management Hamden, CT, investment succeed. Give us a call today!

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